Data protection is important to us. Dodax AG understands your concern about the use and disclosure of your personal data. We respect your right to privacy and we try our best to request as few personal data as possible and to store the necessary ones as safely as possible. We want to make sure that you understand what type of data we collect about you, how they are used and which measures we take to protect your personal data. Hereinafter we wish to give you a short insight in the care we exercise when handling your personal data.


Personal data is individual information about personal or factual circumstances of specific or identifiable persons. Thus, personal data can identify you or is directly attributable to you. Personal data is, for example, your name, address, date of birth, telephone number, etc. The type of personal data and other information collected and stored by us depends on your interaction with our website: basically, you could visit our website and get information about our offers without disclosing any personal data. In order to provide our services to you, we have to collect certain personal data which you provide upon registration or during the ordering process, such as personal information (full name, date of birth) and your contact data (e-mail address, telephone number, address). For processing ticket orders, additional information, e.g. delivery address, your preferred payment method and possibly your bank or credit card data, are required. We guarantee that we collect, process and use your data only for your registration, the processing of your orders and the dispatch of our own newsletters, and/or mailings unless, by way of exception, the collection, processing or use.


By accessing, certain data is automatically transmitted to our web server and evaluated by us, including:

Without any additional data, this information cannot be related to a specific or identifiable persons. It can be related to you only with additional data from your access provider. In principle, this isn't intended by us and therefore isn't carried out by us. Thus, such data is not personal data. In addition, we use Google Analytics to generate access and usage statistics and in connection with ad placements through Google Ads. This data as well does not relate to a specific or identifiable natural person.

You acknowledge and understand that the reCAPTCHA API works by collecting hardware and software information, such as device and app data, and sending it to Google for analysis.


Cookies are data transferred by our web server to your web browser. If you have not deactivated the receipt of cookies in your browser, they will be stored on the hard disk of your computer. They are used in many electronic ordering processes via the internet to track the course of transactions. Without any additional data, this information cannot be related to specific or identifiable natural persons. You are able obtain further details from an internet page of Microsoft at Dodax AG uses this technology to personally accompany you on your virtual tour of our shop and to keep track of your virtual shopping basket. While our web servers may automatically log your IP address, the type of information we collect pertains to how you navigate, browse and purchase on our website. Should you not approve of the use of cookies, and have blocked them by changing the configuration settings of your browser, you will be limited in some areas of our website.


Your data is centrally stored and processed on protected servers of a hosting provider in Germany and is accessible only to specially authorized persons appointed to process your data. The servers are protected through extensive safety measures from unauthorized external access. Dodax AG does not sell your personal data to third parties nor discloses them in any other way.


We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site.


Upon written request (see contact) we will gladly inform you about the data stored regarding your personal data. Moreover, you may demand at any time that we update, correct or delete your data according to your specifications.


We reserve the right to modify this Privacy Policy at any time. We will, however, inform you about any modifications by indicating the date of the latest update in the upper part of the Privacy Policy. If we modify the use of the data provided by you significantly and such new type of use is not contained in the present Privacy Policy, we will inform you of the modifications by e-mail and give you opportunity to change your marketing preferences so that you may refuse consent to such use.


If you have any questions or suggestions regarding our Privacy Policy, please send an Email or write to:

Dodax AG
Oberneuhofstrasse 10
6340 Baar

As of: January 2021

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